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Terms and Conditions

Our Terms of Business

This page tells you information about Us and the legal terms and conditions on which We sell Goods listed on Our website (our site) to you.

These Terms will apply to any contract between Us for the sale of Goods to youPlease read these Terms carefully and make sure that you understand them, before ordering any Goods from Us. Please note that before placing an Order you will be asked to agree to these Terms.

If you refuse to accept these Terms, you will not be able to order any Goods from Us.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 5. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at thatime.

 

These Terms, and any Contract between Us, are only in the English language.

 

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, this is what

they will mean:

(a) Event Outside Our Control: is defined in clause 9;
(b) Goods: the goods that We are selling to you as set out in the Order;
(c) Order: your order for the Goods;
(d) Terms: the terms and conditions set out in this document; and
(e) We/Our/Us: Trolle Trading Limited, a company registered in England and Wales under company number 9235716 and with our registered office at Levenside, Newby Bridge, Ulverston, Cumbria, LA12 8LZ.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.

 

 

2. INFORMATION ABOUT US

2.1 We operate the website www.kinvodka.co .uk. We are Trolle Trading Limited, a company registered in England and Wales under company number 9235716 and with our registered office at Levenside, Newby Bridge, Ulverston, Cumbria, LA 12 8LZ.

Our VAT number is 171310253 .

 

2.2 Contacting Us:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 6, you just need to let Us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form which is provided on the final page of these terms . If you use this method We will email you to confirm We have received your cancellation. You can also email Us at info@kinvodka.co.uk or contact Our Customer Services team by telephone on 07900 942 284 or by post to Trolle Trading LimitedLevenside, Newby Bridge, Ulverston, Cumbria, LA12 8LZ . If you are emailing Us or writing to Us please include details of your Order to help Us to identify it. If you send Us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send Us the e-mail or post the letter to Us.
(b) If you wish to contact Us for any other reason, including because you have any complaints, you can contact Us by telephoning 07900 942 284 or by emailing Us at info@kinvodka.co.uk .
(c) If We have to contact you or give you notice in writing, We will do so by email or by pre-paid post to the address you provide to Us in your Order.

 

3. OUR CONTRACT WITH YOU

3.1 These are the terms and conditions on which We supply Goods to you.
3.2 Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake, please contact Us to discuss.
3.3 When you submit the Order to Us, this does not mean We have accepted your Order for Goods. Our acceptance of the Order will take place as described in clause
3.4. If We are unable to supply you with the Goods, We will inform you of this in writing and We will not process the Order.
3.4 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.
3.5 Our website is solely for the promotion of Our Goods in the UK. Unfortunately , We do not deliver to addresses outside the UK.
3.6 The images of the Goods on Our website are for illustrative purposes only. Your Goods may vary slightly from those images.
3.7 Our Goods can only be purchased if you satisfy the legal age requirement for such Goods. We are not allowed by law to supply these Goods to you if you do not satisfy these age requirements. If you are under the age of 18 years old, please do not attempt to order Goods from Us.

 

4. HOW WE MAY USE YOUR PERSONAL INFORMATION

4.1 We will use the personal information you provide to Us to:

(a) provide the Goods;
(b) process your payment for such Goods; and
(c) inform you about similar Goods or services that We provide, but you mastop receiving these at any time by contacting Us.

4.2 We will not give your personal data to any third party.

 

5. CHANGES TO ORDER OR TERMS

5.1 We may revise these Terms from time to time as a result of changes in relevant laws and regulatory requirements.

 

5.2 You may make a change to the Order for Goods at any time before We despatch the Goods by contacting Us. Where this means a change in the total price of the Goods, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 6 in these circumstances.

 

5.3 If we have to revise these Terms as they apply to your order, We will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at Our cost) any relevant Goods you have already received and We will arrange a full refund of the price you have paid, including any delivery charges.

 

5.4 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 6.

 

6. YOUR CONSUMER RIGHT OF RETURN AND REFUND

6.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts {Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 6.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify Us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

 

6.2 However, this cancellation right does not apply in the case of any Goods which are unsealed/opened after you receive them.

 

6.3 Your legal right to cancel a Contract starts from the date on which We e-mail or contact you to confirm Our acceptance of your Order, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract

End of the cancellation period 

Your Contract is for single Goods (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Goods.

Example: if We provide you with a confirmation of your Order on 1 January and you receive the Goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

 

Your Contract is for either of the following:

  • Goods which are delivered in instalments on separate days.
  • multiple Goods which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.

Example: if We provide you with a confirmation of your Order on 1 January and you receive the first instalment of your

Goods or the first of your separate Goods on 10 January and the last instalment or last separate Goods on 15 January you may cancel in respect of all instalments and any or all of the separate Goods at any time between 1 January and the end of the day on 29 January.

 

Your Contract is for the regular delivery of Goods over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Goods.

Example: if We provide you with a confirmation of your Order on 1 January in respect of Goods to be delivered at regular intervals over a year and you receive the first delivery of your Goods on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Goods to arrive during the year.

 

 

 

 

 

6.4 To cancel a Contract, you just need to let Us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form [INSERT LINK TO FORM] on Our website. If you use this method We will e-mail you to confirm We have received your cancellation .

6.5 You can also e-mail Us at info@kinvodka.co.uk or contact Us by telephone on 07900 942 284 or by post to Levenside, Newby Bridge, Ulverston, Cumbria, LA 12 8LZ. If you are e-mailing Us or writing to Us please include details of your Order to help Us to identify it. If you send Us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send Us the e-mail or post the letter to Us.

For example, you will have given Us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail Us before midnight on that day.

 

6.6 If you cancel your Contract we will:

(a) refund you the price you paid for the Goods. However, please note We are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method We offer (provided that this is a common and generally acceptablmethod). For example, if We offer delivery of Goods within 5 days at one cost but you choose to have the Goods delivered within 24 hours at a higher cost, then We will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Goods and We have not offered to collect them from you: 14 days after the day on which We receive the Goods back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Goods back to Us. For information about how to return a Goods to Us, see clause 6.8;
(ii) if you have not received the Goods or you have received them and We have offered to collect them from you: 14 days after you inform Us of your decision to cancel the Contract.

6.7 If you have returned the Goods to us under this clause 6 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to Us.

 

6.8 If Goods have been delivered to you before you decide to cancel your Contract:

(a) then you must return them to Us without undue delay and in any event not later than 14 days after the day on which you let Us know that you wish to cancel the Contract. You can either send them back, or return them to Us. If We have offered to collect the Goods from you, We will collect the Goods from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Goods are faulty or not as described (in this case, see clause 6.7), you will be responsible for the cost of returning the Goods to Us. If the Goods are cannot be returned by post, We estimate that if you use the carrier which delivered the Goods to you, these costs should not exceed the sums We charged you for delivery. If We have offered to collect the Goods from youWe will charge you the direct cost to Us of collection ;

 

6.9 Because you are a consumer, We are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer , you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

7. PRICE AND PAYMENT

7.1 The price of the Goods will be set out in Our price list which is available on request and in force at the time We confirm your Order. Our prices may change at any timebut price changes will not affect Orders that We have confirmed with you.

 

7.2 These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

 

7.3 The prices for the Goods exclude delivery costs. Our delivery costs are as advised to you prior to confirmation of your Order.

 

7.4 It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our despatch procedures so that, where the Goods' correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated to you, We will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Goods to you at the incorrect (lower) price.

 

7.5 You must make payment for Goods in advance by BACS payment. We will not despatch the Goods to you until cleared payment has been received.

 

8. OUR LIABILITY TO YOU

8.1 If We fail to comply with these Terms , We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence , but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and Us at the time we entered into this contract.

 

8.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

8.3 We do not exclude or limit in any way Our liability for:

(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

 

9. EVENTS OUTSIDE OUR CONTROL

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 9.2.

9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, floodearthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or failure of any third party.

 

9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Goods to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

 

9.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Goods. Please see your cancellation rights under clause 6. We will only cancel the contract if the Event Outside Our Control continues for longer than 3 weeks in accordance with Our cancellation rights in clause 10.

 

10. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

We may have to cancel an Order before the Goods are delivered, due to an Event Outside Our Control or the unavailability of stock. If this happens:

(a) We will promptly contact you to let you know;
(b) if you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you.

11. OTHER IMPORTANT TERMS

11.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

 

11.2 This contract is between you and Us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

 

11.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

11.4 If We fail to insist that you perform any of your obligations under these Terms , or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

 

11.5 Please note that these Terms are governed by English law. This means a Contract for the purchase of Goods and any dispute or claim arising out of or in connection with it will be governed by English law. You and We both agree to that the courts oEngland and Wales will have exclusive jurisdiction .

 

12 INFORMATION ABOUT THE EXERCISE OF THE RIGHT TO CANCEL

Right to Cancel

12.1 You have the right to cancel this contact within 14 days without giving any reason.

 

12.2 The cancellation period will expire as set out in clause 6.3.

 

12.3 To exercise the right to cancel, you must inform us Trolle Trading Limited, a Company registered in England and Wales under Company number 9235716 , with our registered office at Levenside, Newby Bridge, Ulverston, Cumbria, LA 12 8LZTelephone number 07900 942 284 or e-mail info@kinvodka.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mai l}. You may use the attached model cancellation form, but is not obligatory.

 

12.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

Effects of cancellation

12.5 If you cancel this contract, We will reimburse to you all payments received from youincluding the costs of the delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us).

 

12.6 We may make a reduction from the reimbursement for loss and value of any Goods supplied, if the loss is the result of unnecessary handling by you.

 

12.7 We will make the reimbursement without undue delay, and not later than:-

a) 14 days after the day We receive back from you any Goods supplied, or
b} (If earlier) 14 days after the day you provide evidence that you have returned the Goods, or
c) If there were no Goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

 

12.8 We will make the reimbursement using the same means of payment as you used for the initial transaction , unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until We have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest. If Goods have been delivered to you before you decide to cancel your contract the process for returns and who bears the cost of returning the Goods is set out in clause 6. 7.

 

Cancellation Form

To Trolle Trading Limited, Company number 9235716, Levenside, Newby Bridge,UlverstonCumbria, LA12 8LZ. Telephone number 07900 942 284 or e-mail info@kinvodka.co.uk:

I/we* hereby give notice that I/we* cancel my/our*contract of sale of the follow ing Goods;

Ordered on/received* on

Name of consumer(s)*

Address of consumer(s)*

Signature of consumer(s)* (only if this form is notified on paper),

Date

* Delete as appropriate